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Accept Terms & Conditions
Terms and Conditions for (Seller)
Crystal Luxury Ltd ("Crystal Luxury Ltd," "we," "us," and "our") reserves the right to change any of the terms and conditions contained in this Agreement or any policies or guidelines governing the Site or Services, at any time and in its sole discretion. Any changes will be effective upon posting of the revisions on the Site. All notice of changes to this Agreement will be posted on the Site and flagged for your attention within a short period (30days).
You are responsible for reviewing the notice and any applicable changes. Changes to referenced policies and guidelines may be posted without notice to you. Your continued use of this site and the services following Crystal Luxury Ltd's posting of any changes will constitute your acceptance of such changes or modifications. If you do not agree to any changes to this agreement, do not continue to use the services or this site.
Knowing the rules and policies on Crystal Luxury Ltd can help you become a more successful seller. So before listing your item, make sure you read, understand, and regularly check our policies and all applicable laws and regulations on the sale of your item. This can help you avoid potential problems.
Crystal Luxury Ltd policies are intended to:
Support laws and regulations
Minimize risks to sellers
Provide equal opportunity to all sellers
Protect intellectual property rights
Provide a more enjoyable buying and selling experience
Support the values of the Crystal Luxury Ltd community
Make sure your listing follows our guidelines. If it doesn't, it may be removed, and your buying and selling privileges could be limited or suspended.
Use of the Site and Services is limited to parties that lawfully can enter into and form contracts under applicable law. For example, minors are not allowed to use the Services. To register, you must provide your real name, address, phone number, e-mail address, and valid credit/debit card and/or account information.
You represent and warrant that: (a) if you are a business, you are duly organized, validly existing and in good standing under the laws of the country in which your business is registered and that you are registering for the Services within such country; (b) you have all requisite right, power and authority to enter into this Agreement and perform your obligations hereunder; and (c) any information provided or made available by you is at all times accurate and complete.
By registering for or using the Services, you authorize Crystal Luxury Ltd . ("Crystal Luxury Ltd") to act as your agent for purposes of processing payments, refunds and adjustments for Your Transactions (as defined below), receiving and holding Sales Proceeds (as defined below) on your behalf, remitting Sales Proceeds to your bank account, charging your debit card, and paying Crystal Luxury Ltd amounts you owe in accordance with this agreement or other agreements you may have with Crystal Luxury Ltd.
"Sales Proceeds" means the gross proceeds from any of Your Transactions, including all shipping and handling, gift wrap and other charges, but excluding any taxes separately stated and charged. "Your Transaction" means any sale of your items through the Site. As used in this Section, "we," "us" and "our" mean Crystal Luxury Ltd . Notwithstanding anything to the contrary in this agreement, Crystal Luxury Ltd may in its discretion perform the Transaction Processing Services described in this Section.
Crystal Luxury Ltd facilitates the purchase of Seller items listed on the Site. Sales Proceeds are credited to a registered Seller's Payment Account (as provided by the Seller), and funds are periodically transferred to the Seller's designated bank account ("Seller's Account"). When a Buyer instructs us to pay you, you agree that the Buyer authorizes and orders us to commit the Buyer's payment to you (less any applicable fees or other amounts we may collect under this Agreement). You agree that Buyers satisfy their obligations to you for Your Transactions when we receive the Sales Proceeds. Our obligation to remit funds received by us on your behalf is limited to funds that we have actually received less amounts owed to Crystal Luxury Ltd, subject to chargeback or reversal or withheld for anticipated claims in accordance with this Agreement. You must provide us true and accurate information when registering and must maintain and update that information as applicable. We may at any time require you to provide any financial, business or personal information we request to verify your identity. Seller will not impersonate any person or use a name he or she is not legally authorized to use. Seller authorizes us to verify his or her information (including any updated information), to obtain credit reports about Seller in order to approve Seller for use of the Transaction Processing and also from time to time while Seller is registered with the Crystal Luxury Ltd .
The Transaction Processing System is generally available seven (6) days per week, twenty-four (24) hours per day, except for scheduled downtime due to system maintenance. We can initiate credits to Seller's Account only on a Business Day when the Banks are open for business. For purposes of this Agreement, a "Business Day" is a Monday through Friday, excluding federal banking holidays. We will inform you of each completed transaction using our standard procedures.
You may provide refunds or adjustments to Buyers for Your Transactions through Crystal Luxury Ltd using functionality enabled for your account. This functionality may be modified or discontinued by us at any time without notice and is subject to the limitations. Invoices cannot be generated using this service.
All balances for a given 14-day period will be reflected in the Payment Account summary. We will initiate a credit to Seller's Account on a rolling 14-day cycle ("Payment Date") based on the original date of successful delivery or on the next Business Day if the scheduled Payment Date falls on a non-Business Day. If Seller requests a change to the scheduled Payment Date, the 14-day cycle will be reset to the requested Payment Date. When you either initially provide or later change your bank account information, you must wait 7 days to request a transfer to Seller's Account. We will initiate a transfer to Seller's Account on each Payment Date for the total amount of Sales Proceeds received from Buyers' authorized payment, less any fees or other amounts we may collect under this Agreement, any refunds, adjustments, or other amounts paid to Buyers in connection with Your Transactions, or for funds you otherwise received since the last Payment Date. The amount of the fees for the Services will be posted to Seller's Payment Account and will be deducted from the balance of credits in the Seller's Payment Account to be remitted to you on the next Payment Date.
Transfers to the Seller's Account will generally be credited within five Business Days of the date we initiate the transfer. On occasion, we may send Seller a paper check instead of an electronic credit to Seller's Account. We will do so, for instance, if Seller's bank will not accept an electronic credit to Seller's Account.
If we reasonably conclude based on information available to us that a Seller's actions and/or performance in connection with the Services may result in Buyer disputes, chargebacks or other claims, then we may, in our sole discretion, delay initiating any remittances and withhold any payments to be made or that are otherwise due to you in connection with the Services or this Agreement until the completion of any investigation(s) regarding any Seller’s actions and/or performance in connection with this Agreement. We will not be liable to Seller if we act in accordance with the provisions of this Section.
All notices will be sent by e-mail or will be posted on the Site or by any other means then specified by us. We will send notices to Seller at the e-mail address maintained in our records for Seller. Seller will monitor his or her e-mail messages frequently to ensure awareness of any notices sent by us.
We reserve the right, upon termination of this Agreement or Seller's use of the Services, to set off against any payments to be made to Seller, an amount determined by us to be adequate to cover chargebacks, refunds, adjustments or other amounts paid to Buyers in connection with Your Transactions from Seller's Account for a prospective three-month period. At the end of such three-month period following termination, we will disburse to Seller any amount not used to offset chargebacks, refunds, adjustments, or such other amounts paid to Buyers, or seek reimbursement from Seller via any of the means authorized above for any additional amount required to offset chargebacks, refunds, adjustments, or other amounts paid to Buyers, as applicable.
Reservation of Rights:
Crystal Luxury Ltd reserves the right to determine the content, appearance, design, functionality and all other aspects of the Site and the Services (including the right to re-design, modify, remove and alter the content, appearance, design, functionality, and other aspects of the Site and the Service and any element, aspect, portion or feature thereof, from time to time), and to delay or suspend listing of, or to refuse to list, or to de-list, or to require Seller not to list, any or all products in our sole discretion. We may in our sole discretion withhold for investigation, refuse
to process, restrict shipping destinations for, stop and/or cancel any of Your Transactions.
By entering into this Agreement and posting a listing for fixed price sale, you agree to complete the transaction as described by this Agreement. You acknowledge that by not fulfilling these obligations, your action or inaction may be legally actionable.
The seller is obligated to provide all the information necessary when listing a product. This should include but is not limited to, a detailed title and sub-title, price, quantity, picture and description. The seller must never knowingly deceive a potential customer by misrepresenting their product/s. The seller must notify Crystal Luxury Ltd of any changes to the detail of their listings while uploaded on the site.
The Seller will be responsible for keeping an up-to-date inventory of all their products listed.
The Seller will process orders and arrange drop off with all reasonable care the moment receipt of confirmation of sale is received through the Crystal Luxury Ltd site via email and/or text message. The drop off options and time indicated on their listing is binding, orders should be fulfilled within 24 - 48hrs maximum (working day). The Seller is required to keep his advertised products and services available to the best of his ability. Repeated stock-outs will result in the removal of the Seller and all their products from the Seller hub’s platform.
If the Seller cannot fulfill an order submitted to him, he must notify Crystal Luxury Ltd as soon as possible, and within 1 day of receiving the order at the latest.
You agree that it is the Seller's responsibility to determine whether Seller Taxes apply to the transactions and to collect, report, and remit the correct Seller Taxes to the appropriate tax authority, and that Crystal Luxury Ltd is not obligated to determine whether Seller Taxes apply and is not responsible to collect, report, or remit any sales, use, or similar taxes arising from any transaction, except to the extent Crystal Luxury Ltd expressly agrees to receive taxes or other transaction-based charges in connection with tax calculation services made available by Crystal Luxury Ltd and used by Seller.
"Seller Taxes" means any and all sales, goods and services, use, excise, import, export, value added, consumption and other taxes and duties assessed, incurred or required to be collected or paid for any reason in connection with any advertisement, offer or sale of products by you on or through the Site, or otherwise in connection with any action, inaction or omission of you or any of affiliate of yours, or any of your or their respective employees, agents, contractors or representatives.
Returns, Refunds & Exchanges:
Subject to our Policy, for all of your products that are not fulfilled, you will accept and process returns, refunds and exchanges in accordance with this Agreement and Crystal Luxury Ltd’s return policies published on the Site at the time of the applicable order, and we may inform customers that these policies apply to your products.
Subject to this, you will determine and calculate the amount of all refunds and exchanges (including any taxes) or other amounts to be paid by you to Buyers in connection with Your Transactions. We will route all such payments through Crystal Luxury Ltd . We will provide any such payments to the Buyers (which may be in the same payment form originally used to purchase your product), and you will reimburse Crystal Luxury Ltd Payments for all amounts so paid.
You will promptly provide refunds and exchanges that you are obligated to provide under the applicable Crystal Luxury Ltd return policies and as required by law, and in no case later than two (2) days after the obligation arises.
Your password may be used only to access the Site, use the Services, electronically sign Your Transactions, and review your completed transactions. You are solely responsible for maintaining the security of your password. You may not disclose your password to any third party (other than third parties authorized by you to use your account) and are solely responsible for any use of or action taken under your password on this Site. If your password is compromised, you must change your password.
Compliance with Laws; Fraud. The Site and Services may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes, and regulations. You may not register under a false name or use an invalid or unauthorized credit/debit card. You may not impersonate any participant or use another participant's password(s). Such fraudulent conduct is a violation of federal and state laws. Fraudulent conduct may be reported to law enforcement, and Crystal Luxury Ltd will cooperate to ensure that violators are prosecuted to the fullest extent of the law.
Investigation. Crystal Luxury Ltd has the right, but not the obligation, to monitor any activity and content associated with this Site and investigate as we deem appropriate. Crystal Luxury Ltd also may investigate any reported violation of its policies or complaints and take any action that it deems appropriate. Such action may include, but is not limited to, issuing warnings, suspension or termination of service, denying access, and/or removal of any materials on the Site, including listings. Crystal Luxury Ltd reserves the right and has absolute discretion to remove, screen, or edit any content that violates these provisions or is otherwise objectionable.
Ground for termination of Service
As a seller on Crystal Luxury Ltd, it is imperative that your policies are in tandem with Crystal Luxury Ltd’s policies where customer satisfaction and customer experience is required.The right to immediate termination in particular covers a case where the Seller repeatedly receives negative ratings and reviews on the website, and when these are not obviously unjustified.
Repeatedly providing misleading information or withholding information required to present the Seller's items is also grounds for immediate termination. Typos, mistakes and transmission errors are excluded from this, as long as they are not caused with intent or by gross negligence. To this end, we have outline grounds for which a seller’s account will be discontinued.
Inventory (Consistent out of stock complaints).
Delay in processing orders for delivery (Drop off).
Delay in processing exchanges and/or refunds.
Abandoned Account for a period of 6weeks.
Circumventing the system
Gross misconduct up to legal consequences.
Bad review/rating of your products on our site.
Misleading/Poor product description and/or pricing.
Customers trust that they can always buy with confidence on Crystal Luxury Ltd. Products offered for sale on crystaluxury.com must comply with all laws and regulations and with Crystal Luxury Ltd's policies. The sale of illegal, unsafe, or other restricted products listed on these pages, including products available only by prescription, is strictly prohibited.
We take product safety and these restrictions very seriously. Sellers should carefully review the permitted Product category before listing a product. The examples provided in the categories are not all-inclusive and are provided solely as an informational guide. We encourage you to consult with your legal counsel if you have questions about the laws and regulations concerning your products. Even where a product is listed as an "Example of Permitted Listings," all products and listings must also comply with applicable laws.
If you sell a Restricted Product, we may immediately suspend or terminate your selling privileges and destroy inventory in our possession/warehouse without reimbursement. In addition, if we determine that a seller's account has been used to engage in illegal activity, remittances and payments may be withheld or forfeited. The sale of illegal or unsafe products can also lead to legal action, including civil and criminal penalties.
We are constantly innovating on behalf of our customers and working with regulators, third party experts, vendors, and sellers to improve the ways we detect and prevent illegal and unsafe products from reaching our marketplace. We work hard on this issue every day because we know that our customers trust that they are buying safe and legal products when they shop on crystaluxury.com.
This Agreement, including any terms and conditions incorporated herein by reference, and the general terms and conditions of the Site, including but not limited to the Privacy policies and Conditions of Use, constitutes the entire agreement of the parties with respect to the subject matter hereof, and supersedes and cancels all prior and contemporaneous agreements, claims, representations, and understandings of the parties in connection with the subject matter hereof.
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